Cancellation Policy: 

If you have accidentally placed an order and would like to cancel it before the order is shipped, you can write to our customer support team on kpmgomia@gmail.com or call us on 9031613713. The order will be cancelled and the refund will be initiated within 24-48 business hours after the cancellation request. 

Returns Policy: 

  1. All return requests must be placed in the website within 7 days from the date of delivery. 
  2. Return requests can be placed under My Account 
  3. The items must be returned with their original packaging in undamaged condition 
  4. Images of the invoice, the product and the packaging must be uploaded at the time for raising a return request for the request to be considered. 
  5. In case you receive a defective/damaged item we will replace the same at no additional cost. 
  6. Images of the invoice, clearly visible image of the damaged/defective product and the packaging must be uploaded at the time for raising a return request for the request to be considered. 
  7. The item to be returned will be picked up by our logistics partner and handed over to our warehouse 
    The replacement/refund will be initiated thereafter.
  8. The refund shall be credited into your original mode of payment within three working days after receiving the returned item(s).
  9. In case you receive an incorrect/incomplete order please contact us via email on kpmgomia@gmail.com or call us on 9031613713 within 72 Hours of receiving the order. 
  10. The following shall be considered ineligible for returns 
  11. Damages due to misuse/usage 
  12. Products with tampered packaging/product label 
  13. Any defect/damage that is not covered under warranty 
  14. Incidental damage 
  15. Product returned without its original packaging and all components 
  16. Product returned in a condition different than which it was received in. 
  17. After 7 days of receipt of the order 
  18. The above policy is solely at the discretion of the company Krishna Polymers and Metals 
  19. Krishna Polymers and Metals reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.